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Terms and Conditions of the Bernell Website

Legal Disclosure:

Please read these terms and conditions of website use carefully before using the Bernell site. By continuing to use the Bernell site, you agree to comply with and be bound by all of the terms and conditions set out below. We reserve the right, at our sole discretion, to modify these terms and conditions at any time, and any such modifications shall be effective immediately upon posting of the modified terms and conditions. You agree to review the terms and conditions periodically to be aware of such modifications and your continued use of the Bernell site shall be deemed your conclusive acceptance of the terms and conditions as modified from time to time.

Reasonable efforts to include accurate and up-to-date information on, will be made by Bernell. However, Bernell assumes no liability or responsibility for any errors or omissions in the content of the site.

Restrictions on Use of Materials

The material included herein, including site design, text, graphics and the selection and arrangement thereof are copyrighted © by Bernell (A Division of Vision Training Products, Inc.) ALL RIGHTS RESERVED. Bernell registered trademarks and unregistered trademarks and all page headers, custom graphics and custom icons are service marks and trademarks of Vision Training Products, Inc. All other trademarks, product names and company names or logos cited herein are the property of their respective owners. The Site and all materials on the Site, including, but not limited to, images, illustrations, posts, audio clips and video clips (the "Materials") are the property of Bernell and its affiliates and licensors and are protected from unauthorized copying and dissemination by copyrights that are owned or licensed by Bernell and by copyright law, trademark law, international conventions and other intellectual property laws. You may not reproduce, perform, create derivative works from, republish, upload, post, transmit or distribute in any way whatsoever any Materials from the Site (or any other Web site owned or operated by Bernell or its subsidiaries or affiliates) without Bernell's prior written permission. However, you may print in hard copy portions of the Site with the sole intent of placing an order with Bernell or applying for credit. Printing Materials for any other reason, or transferring Materials for use on any other website, or the modification, distribution or republication of Materials without Bernell's prior written permission is strictly prohibited. Any modification of Materials, or any portion thereof, or use of Materials for any other purpose constitutes an infringement of trademark or other proprietary rights of Bernell or third parties.

Unsolicited Ideas Policy

Bernell does not accept or consider unsolicited ideas, including new or improved products or technologies, product enhancements, ideas for new advertising campaigns, new promotions, processes, materials, marketing plans or new product names. Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works ("submissions") in any form to Bernell or any of our employees. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Bernell's products or marketing strategies might seem similar to ideas submitted to Bernell.

If, despite our request that you not send us your ideas, you still submit them, then regardless of the contents of your letter, the following terms shall apply to your submissions:

  •   → Your submissions and their contents will automatically become the property of Bernell, without any form of compensation to you.
  •   → Bernell may use or redistribute the submissions and their contents for any purpose and in any way.
  •   → There is no obligation for Bernell to review, consider or acknowledge the submission.
  •   → There is no obligation to keep any submissions confidential.

Bernell does, however, welcome your feedback regarding all areas of our business. If you want to send us your feedback, please use the contact us form. Please provide only specific feedback on Bernell's existing products or marketing strategies. Do not include any ideas that Bernell's policy will not permit acceptance or consideration.

Important Note: Bernell does support and assist with the development of new product ideas and bringing new products to market. In these instances, we are open to signing a non-disclosure agreement before listening to any product ideas. However, if a non-disclosure agreement is not in place, then any idea submissions will fall under the "Unsolicited Ideas Policy" of Bernell.

Payment Terms:

All online orders must be placed using VISA, MasterCard, Discover, and American Express. If you would like to place an order using another payment method, please contact by email at, or by calling our Customer Service Department during regular business hours of 8am EST - 5:30pm EST at 800-348-2225 (Inside U.S.) or 1-574-259-2070 (Outside U.S.)


See "Shipping Rates" under Customer Service for details

Returns/Damage or Loss:

It is the customers responsibility to examine merchandise carefully upon receipt. Claims for shortage or damaged goods must be made within 10 days of the invoice date. Merchandise can only be returned during the first 30 days from the invoice date and only after receiving a return merchandise authorization (RMA) number. This number may be obtained by calling our Customer Service Department at (574)259-2070. All returns must come back in their original product packaging. Special Note: if claiming a damaged goods, then you must keep goods in the original shipping materials for until items are inspected by the shipping company. Bernell is not responsible for returns that we do not receive or that do not include proper RMA identification. It is highly recommended that you use a carrier which traces your shipment or that requires a signature.

Products from the low vision pages may be returned with a RMA during the first 30 days, but there is a 15% restocking fee to do so. This is an unfortunate necessity because many offices loaned different magnifiers to their patients and then began returning any that the patient did not like. We feel that the low vision doctor should maintain a stock of demonstration magnifiers and we offer a Low Vision Demonstration Starter Kit (LVDEMO) at a discount for this purpose. We will only allow the return of unused products unless a product is found to be defective upon first use. These must be reported in the first 30 days from the invoice as is required of all returns. Special ordered products are marked and are not returnable. They are items we ordered special for you and do not normally inventory them. All software is non-returnable with no exceptions. Some software items are offered in demos and we recommend this path if unsure about the software. Vision Therapy starter kits and primary care screening kits are returnable as are Ezer products, but will be charged a 15% restocking fee. If items eligible for return to Bernell are found to be missing parts, or are in non-resellable condition, then they will be returned to the customer.

Limited Warranty:

Please click here to view Bernell's limited warranty policy.

Credit Card Payments:

We accept MasterCard, VISA, Discover, or American Express credit cards.

Website Pricing

All prices on the the Bernell website are subject to change without notice. Note: Pricing levels may vary by customer group.


For safety reasons, we do not condone the use any of our products that occlude or restrict vision in any way while participating in activities that may require unrestricted vision.

Call Toll Free 1-800-348-2225 or (574) 259-2070

Fax to (574) 259-2102 or (574) 259-2103