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Terms and Conditions of the Bernell Website

Legal Disclosure:

Please read these terms and conditions of website use carefully before using the Bernell site. By continuing to use the Bernell site, you agree to comply with and be bound by all of the terms and conditions set out below. We reserve the right, at our sole discretion, to modify these terms and conditions at any time, and any such modifications shall be effective immediately upon posting of the modified terms and conditions. You agree to review the terms and conditions periodically to be aware of such modifications and your continued use of the Bernell site shall be deemed your conclusive acceptance of the terms and conditions as modified from time to time.

Reasonable efforts to include accurate and up-to-date information on, will be made by Bernell. However, Bernell assumes no liability or responsibility for any errors or omissions in the content of the site.

Restrictions on Use of Materials

The material included herein, including site design, text, graphics and the selection and arrangement thereof are copyrighted © by Bernell (A Division of Vision Training Products, Inc.) ALL RIGHTS RESERVED. Bernell registered trademarks and unregistered trademarks and all page headers, custom graphics and custom icons are service marks and trademarks of Vision Training Products, Inc. All other trademarks, product names and company names or logos cited herein are the property of their respective owners. The Site and all materials on the Site, including, but not limited to, images, illustrations, posts, audio clips and video clips (the "Materials") are the property of Bernell and its affiliates and licensors and are protected from unauthorized copying and dissemination by copyrights that are owned or licensed by Bernell and by copyright law, trademark law, international conventions and other intellectual property laws. You may not reproduce, perform, create derivative works from, republish, upload, post, transmit or distribute in any way whatsoever any Materials from the Site (or any other Web site owned or operated by Bernell or its subsidiaries or affiliates) without Bernell's prior written permission. However, you may print in hard copy portions of the Site with the sole intent of placing an order with Bernell or applying for credit. Printing Materials for any other reason, or transferring Materials for use on any other website, or the modification, distribution or republication of Materials without Bernell's prior written permission is strictly prohibited. Any modification of Materials, or any portion thereof, or use of Materials for any other purpose constitutes an infringement of trademark or other proprietary rights of Bernell or third parties.

Unsolicited Ideas Policy

Bernell does not accept or consider unsolicited ideas, including new or improved products or technologies, product enhancements, ideas for new advertising campaigns, new promotions, processes, materials, marketing plans or new product names. Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works ("submissions") in any form to Bernell or any of our employees. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Bernell's products or marketing strategies might seem similar to ideas submitted to Bernell.

If, despite our request that you not send us your ideas, you still submit them, then regardless of the contents of your letter, the following terms shall apply to your submissions:

  •   → Your submissions and their contents will automatically become the property of Bernell, without any form of compensation to you.
  •   → Bernell may use or redistribute the submissions and their contents for any purpose and in any way.
  •   → There is no obligation for Bernell to review, consider or acknowledge the submission.
  •   → There is no obligation to keep any submissions confidential.

Bernell does, however, welcome your feedback regarding all areas of our business. If you want to send us your feedback, please use the contact us form. Please provide only specific feedback on Bernell's existing products or marketing strategies. Do not include any ideas that Bernell's policy will not permit acceptance or consideration.

Important Note: Bernell does support and assist with the development of new product ideas and bringing new products to market. In these instances, we are open to signing a non-disclosure agreement before listening to any product ideas. However, if a non-disclosure agreement is not in place, then any idea submissions will fall under the "Unsolicited Ideas Policy" of Bernell.

Payment Terms:

All online orders must be placed using VISA, MasterCard, Discover, and American Express. If you would like to place an order using another payment method, please contact by email at, or by calling our Customer Service Department during regular business hours of 8am EST - 5:30pm EST at 1-574-259-2070


See "Shipping Rates" under Customer Service for details

Returns/Damage or Loss:

Upon receipt of merchandise, it is the customer's responsibility to examine it carefully. Any claims for shortage or damaged goods must be made within 10 days of the invoice date. Merchandise can only be returned within the first 30 days from the invoice date and only after obtaining a return merchandise authorization (RMA) number. To obtain an RMA number, please contact our Customer Service Department at (574) 259-2070. All returns must be sent back in their original product packaging.

If you are claiming that the goods are damaged, you must keep the items in their original shipping materials until they are inspected by the shipping company. Bernell is not responsible for returns that we do not receive or that do not have proper RMA identification. We highly recommend that you use a carrier that can trace your shipment or one that requires a signature.

Products from the low vision pages may be returned within the first 30 days with an RMA, but a 15% restocking fee will apply. Unfortunately, this fee is necessary because many offices loaned different magnifiers to their patients and then began returning any that the patient did not like. We will only allow the return of unused products, unless a product is found to be defective upon first use. These must be reported within the first 30 days from the invoice, as required for all returns.

Special-ordered products are marked as such and are not returnable, as we order them specifically for you and do not normally stock them. All software is non-returnable with no exceptions, but some software items are offered in demos, which we recommend if you are unsure about the software. Vision Therapy starter kits and primary care screening kits are returnable, but a 15% restocking fee will apply. If items that are eligible for return to Bernell are found to be missing parts or are in non-resalable condition, they will be returned to the customer.

Limited Warranty:

Please click here to view Bernell's limited warranty policy.

Credit Card Payments:

We accept MasterCard, VISA, Discover, or American Express credit cards.

Website Pricing

All prices on the Bernell website are subject to change without notice.


Please note that the products offered on our website have not been evaluated or reviewed by the United States Food and Drug Administration (FDA), unless explicitly stated otherwise. The information provided on this website is for informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Although we at Bernell choose to sell our products exclusively to healthcare professionals as they are our target market, we strongly advise that anyone who may come across our products on a secondary market consult with a qualified healthcare professional before using any product. The products offered on our website are not intended to replace or substitute any advice, diagnosis, or treatment provided by a qualified healthcare professional. It is strongly encouraged that any use of our products in an effort to improve visual skills only be done so under the guidance and supervision of a qualified healthcare professional. Additionally, we do not offer instructions for intended use, nor make claims for healthcare professionals, in how to diagnose, treat, cure, or prevent any disease or medical condition with our products. The majority of the items offered under vision therapy or vision training categories on this site fall under the FDA's General Wellness: Policy for Low-Risk Items. For safety reasons, we do not condone the use any of our products that occlude or restrict vision in any way while participating in activities that may require unrestricted vision.

Call Toll Free 1-800-348-2225 or (574) 259-2070

Fax to (574) 259-2102 or (574) 259-2103